We will replace your product at no cost if we made a mistake in the product we ship you. If you ordered the wrong item or decide you prefer another product or scent, you may return UNOPENED items to our warehouse in Hilo, Hawai’I at your cost plus the cost of shipping your exchanged product.
Products must be received in re-salable condition.
Please send to:
Hawaiian Body Products LLC
195 Waikahe Rd
Hilo, Hawai’I 96720
(808) 959 2358
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.